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The Elmwood Dental Group LLC
The Elmwood Dental Group LLC

The Elmwood Dental Group LLC
Your West Hartford, CT Dentist


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A Letter to Our Patients


5/26/2020

Dear Patients and Families,

We are excited and happy to announce that we will be opening our doors again starting Monday, June 1st and can not wait to see all of your smiling faces! We also want to thank you for your patience and understanding during this very challenging time.

Our community has been through a lot over the past few months and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained unchanged: Our commitment to your safety and health. Infection control has always been a top priority in our practice. Rest assured that we have been hard at work establishing new protocols and safety measures to serve you in the safest manner possible. The Elmwood Dental Group follows infection control recommendations established by the American Dental Association (ADA), U.S. Centers for Disease Control and Prevention (CDC) and Occupational Safety and Health Administration (OSHA). Our infection control processes ensure that you are both safe and comfortable when you receive dental care.

We realize that we had to cancel many appointments during these past 10 weeks and will be working on rescheduling every one of them. We will be re-opening in stages. During the initial stage, we will need to prioritize patient needs and reschedule canceled appointments in the order in which they were canceled. We will do our best to accommodate your schedule. During this time your patience and understanding would be greatly appreciated. If we are unable to get you into the schedule in a timely manner with your regular provider, it may be an opportunity for you to get to know other doctors and team members in our practice. All of our doctors and hygienists are incredibly well-qualified and personable.

You will notice the following changes when you come into the office for your next appointment:
•  Appointments will be managed to allow for social distancing between patients.
•  We ask that traffic into our office be limited to patients with appointments only.
•  We will communicate with you prior to your appointment to ask screening questions regarding COVID-19. Those questions will be asked again when you arrive for your appointment.
•  Please plan to arrive no more than 10 minutes prior to your appointment and with your own face mask (cloths masks are fine).
•  Please remain in your vehicle and call the office at (833) 432-1457 to inform us of your arrival. A team member will again review the patient screening questionnaire with you when you arrive.
•  Once approved to enter, a member of our team will meet you outside the office door and check your temperature with a touch-free thermometer (please refrain from wearing makeup or lotion on your forehead since it may interfere with the reading). If at an acceptable level, you will be escorted into the office.
•  We will have hand sanitizer and will ask you to use it when you enter the office.
•  You will notice changes in the Personal Protective Equipment (PPE) that staff will be using.
•  Patient restroom is currently open on an emergency basis.

Your health and the health of our team is our priority. These measures are for your safety and will be in effect until further notice. We appreciate your understanding during these most unusual times. Please feel free to call us at (833) 432-1457 or email us at frontdesk@elmwooddentalllc.com if you have any questions.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our fabulous patients.

Warm regards,
The Team at The Elmwood Dental Group

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Elmwood Dental Group, 1132 New Britain Ave, West Hartford, CT 06110-2421 ^ (833) 432-1457 ^ elmwooddentalllc.com ^ 3/27/2024 ^ Related Phrases: dentist West Hartford CT ^